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Did you know that...?

May 23, 2018

Welcome cruise passengers!

Formation en ligne

In 2012, Cruise the Saint Lawrence developed and implemented a network-wide Greeting Policy. Several stages of the program set out in the policy have since been completed and all nine member ports of call are now "Bienvenue Croisiéristes/Cruise Passengers" accredited. This means that each port of call now meets the quality criteria prescribed by Cruise the Saint Lawrence for welcoming passengers and cruise ships to our shores.

A further stage in greeting policy development is currently being instituted, with online training now available(French only) to members of the host community in each port of call. Accordingly, all merchants, restaurateurs, carriers and other stakeholders can now learn about the cruise market, cruise passenger specifics, port of call operations and more. Through the training provided, terminal greeting personnel, merchants and community members henceforth enjoy access to information and advice on how best to meet and surpass passenger expectations.

Upon completion of employee training and agreement to honour the prescriptions of the Greeting Policy, stakeholders can proudly display "Bienvenue Croisiéristes/Cruise Passengers" certification awarded by Cruise the Saint Lawrence. Cruise passengers can readily identify merchants having completed requisite training by means of window stickers displayed by participating shops. The latter agree to provide quality service in keeping with the standards set by Cruise the Saint Lawrence, the aim being to provide a distinctive level of greeting in all Québec-based ports of call.

In addition, to enable passengers to better situate themselves within the Canada New England region, new cruise terminal maps identify each member port of call, enabling passengers to pinpoint, quickly and easily, each of the points on their cruise itineraries.

The combined efforts of port of call authorities and community members will ensure that Destination Saint Lawrence provides visitors with a welcome second to none and a unique Québec experience intended to make everyone feel welcome in our midst!

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